Receiving care at Pure Healthcare through ACC
Making a claim is easy. If you are injured; the first thing you need to do is make an appointment to see either our chiropractor or osteopath, or go to the Accident and Medical clinic if necessary. You will need to fill out an ACC claim form, and get started on treatment for your injury. Filing a claim does not guarantee that there will be ACC coverage for your clam.
You do not need a referral from your GP to see our practitioners at Pure Healthcare, but you do need a referral from either a chiropractor, osteopath, or GP to see an acupuncturist.
When you visit us, your GP, or other treatment provider, you will be advised if you’re likely to be covered by ACC for the injury. Because no two injuries are the same, the type of assistance ACC offers varies depending on individual circumstances. To learn more click here.
After your appointment, we will submit a claim to ACC requesting coverage for the injury you have sustained. Until the claim is approved or denied we will only charge you our ACC surcharge fee if applicable. If the claim is denied for any reason, you will be invoiced for the balance of the full fees due for the services provided.
An ACC claim is usually valid for a certain number of treatments, depending on the diagnosis, for up to 1 year from the date of injury.
For standard claims, ACC must make a decision and notify you within 21 days. But they can extend this to a total of four months if they need more information.
If ACC doesn't comply with any of these time limits, the law treats ACC as having accepted your claim and you will have cover for your injury.